UX News

Summary: The article discusses the different types of conversations that users have with generative-AI bots, and how UI designs should accommodate these variations. The study involved analyzing 425 interactions with bots like ChatGPT, Bing Chat, and Bard, and found that varying conversation lengths can serve different user goals. The findings are reported in multiple articles. ➡️➡️➡️

The article emphasizes the importance of using AI to support and enhance UX skills rather than replacing them. It states that UX work can be greatly improved through the appropriate use of AI. The post received over 40 responses with helpful advice from the UX community. The article offers current recommendations and resources, but advises […] ➡️➡️➡️

This article explores the use of user-interface design software for building high-fidelity interactive UX maps. It explains that interactive maps are best for showcasing specific user quotes and actions. The article also discusses the advantages and disadvantages of using interactive maps. ➡️➡️➡️

AI training courses and a conference focused on UX skills are available from January 12 to January 26, 2024. The courses aim to teach best practices for successful design and provide long-lasting skills for UX professionals. See the full schedule and pricing for more details. Maximum word count: 50. ➡️➡️➡️

AI on an intranet can boost productivity, support career growth, and create a more tailored employee experience. Winners of the 2023 Intranet Design Annual used AI-powered features to provide quick access to information, tools, and services. AI can improve findability and navigation, personalize content, automate content management, and improve search results. OCBC Bank’s AI chatbot, […] ➡️➡️➡️

Generative-AI bots are widely used by UX professionals for various tasks such as content editing, research assistance, ideation support, and design assistance. In a survey with over 800 respondents, 92% reported using generative AI tools, with 63% using them frequently, if not daily. The most common use is for generating and editing text content. The […] ➡️➡️➡️

Teams often make worse decisions than individuals because they rely too heavily on widely understood data and ignore information possessed by only a few team members. Research has consistently shown that teams spend too much time discussing information they all already know, leading to poor decision-making. ➡️➡️➡️

Chatbots and AI are often seen as human-like, with users treating them as companions. This anthropomorphism has a functional role, as users believe AI will perform better, and a connection role, to enhance the user experience. A usability study of ChatGPT identified two new behaviors for managing length and detail: accordion editing and apple picking. ➡️➡️➡️

Summary: The field of user experience (UX) offers numerous career opportunities, but growth can be slow due to a lack of consistent criteria and tracking tools. Research shows that most teams don’t have a documented career ladder for UX professionals, prompting further study to understand career paths in UX. Guidance is provided for practitioners seeking […] ➡️➡️➡️

Mobile-first web designs can lead to usability issues when viewed on desktop devices. The content becomes stretched out with enlarged images and fonts, making it difficult for users to consume and understand the information. This design trend is known as content dispersion. ➡️➡️➡️

Summary: In-page links, also known as jump or anchor links, enable users to navigate to specific sections on the same page. Often used in tables of contents, they allow users to click and go directly to desired sections. Careful consideration of content structure is necessary before implementing this design pattern. [50 words] ➡️➡️➡️

Summary: ChatGPT and Bard were rated as more helpful and trustworthy than Bing Chat in a diary study evaluating the three generative-AI bots. Bing Chat’s less favorable ratings were attributed to its richer yet imperfect user interface and poorer information aggregation capabilities. ➡️➡️➡️