Whirlpool’s UK consumer brand, Hotpoint, has been recognized at the UK Customer Experience Awards for their use of TechSee’s Remote Visual Support technology. By implementing live video and augmented reality, Hotpoint’s call center agents can better support customers in real-time, reducing the need for unnecessary technician visits and improving efficiency. This innovative approach has also contributed to the company’s environmental sustainability efforts.
Whirlpool’s Hotpoint brand has been recognized for its exceptional customer experience by winning an award at the UK Customer Experience Awards. They achieved this by using TechSee’s Remote Visual Support technology, which gives their helpdesk agents the ability to provide remote virtual assistance to customers.
Hotpoint, with over 27 million products in UK homes, wanted to enhance their customer experience by empowering their 350 call center staff to quickly diagnose and resolve issues. By using TechSee’s technology, their agents can see what the customer is calling about in real-time through live video sessions. This not only improves the efficiency of interactions with customers but also reduces the need for unnecessary technician visits, saving time and money. Reducing the number of technician trucks on the road also contributes to the company’s environmental sustainability efforts.
To improve your company’s approach to technical user support and increase customer loyalty and competitiveness, here are some practical solutions:
1. Be available to customers at all times: Provide multiple communication channels such as phone, email, online chat, and social media so that customers can reach out to you easily.
2. Educate customers with video tutorials and guides: Create informative and easy-to-understand content that helps customers understand how to use your products effectively.
3. Monitor customer feedback: Pay attention to what your customers are saying and use their feedback to make improvements and deliver quality service.
In addition, you can enhance these processes further by using our AI Sales Bot. This tool can assist you in consulting with customers and making sales, helping your business grow.
Remember to implement these solutions iteratively. Start with one sprint, gather feedback, and gradually improve your customer service skills.
If you’re interested in receiving recommendations to improve the quality of your user support, contact us at hello@itinai.com. Stay updated with the latest news by subscribing to our Telegram channel at t.me/aisupportnews.
