Summary: The article discusses the different types of conversations that users have with generative-AI bots, and how UI designs should accommodate these variations. The study involved analyzing 425 interactions with bots like ChatGPT, Bing Chat, and Bard, and found that varying conversation lengths can serve different user goals. The findings are reported in multiple articles.
Summary
When interacting with generative-AI bots, users engage in six types of conversations, depending on their skill levels and information needs. Interfaces for UI bots should support and accommodate this diversity of conversation styles.
Our Research
In May and June 2023, we conducted a 2-week diary study involving 18 participants who used ChatGPT 4.0, Bard, and Bing Chat. Participants logged a total of 425 conversations and rated each for helpfulness and trustworthiness. At the end of the study, we conducted in-depth interviews with 14 participants.
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