In the context of voice assistant systems, steering is when users issue follow-up commands to direct or clarify previous turns. We propose STEER, a model that detects whether a follow-up turn is the user attempting to steer the previous command. To train the model, we created heuristic rules to sample usage data without annotations, overcoming the cold-start problem. Experimental results are provided.
Introducing STEER: Semantic Turn Extension-Expansion Recognition for Voice Assistants
In the world of voice assistants, steering refers to when a user gives a follow-up command to clarify or direct a previous instruction. To address this, we have developed STEER, a steering detection model that predicts whether a follow-up turn is an attempt to steer the previous command. Our model overcomes the challenge of constructing a training dataset for steering use cases by using heuristic rules to sample opt-in usage data, without any annotation. Our experimental results…
Evolve Your Company with AI and Stay Competitive
Discover how AI can redefine your way of work and help you stay ahead of the competition. Here are some practical steps to get started:
Identify Automation Opportunities
Locate key customer interaction points that can benefit from AI and automation.
Define KPIs
Ensure your AI initiatives have measurable impacts on business outcomes. Define key performance indicators (KPIs) to track progress.
Select an AI Solution
Choose AI tools that align with your specific needs and offer customization options.
Implement Gradually
Start with a pilot project, gather data, and gradually expand the usage of AI in your organization.
For AI KPI management advice, connect with us at hello@itinai.com. Stay updated on leveraging AI by following us on Telegram at t.me/itinainews or Twitter at @itinaicom.
Spotlight on a Practical AI Solution: AI Sales Bot
Consider our AI Sales Bot from itinai.com/aisalesbot. It is designed to automate customer engagement 24/7 and manage interactions across all stages of the customer journey.
Discover how AI can redefine your sales processes and customer engagement. Explore our solutions at itinai.com.
