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Conversational AI revolutionizes the customer experience landscape

Summary:
AI is revolutionizing customer experiences, particularly with generative AI and large language models, leading to more seamless interactions. Elizabeth Tobey from NICE highlights the role of AI in understanding sentiment, creating personalized answers, and breaking down silos for employees and customers. The focus on knowledge management is seen as the key to pushing AI in customer experience forward.

 Conversational AI revolutionizes the customer experience landscape

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AI in Customer Experience

AI Revolutionizing Customer Experience

If you want to evolve your company with AI, stay competitive, use for your advantage Conversational AI revolutionizes the customer experience landscape.

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Vladimir Dyachkov, Ph.D
Editor-in-Chief itinai.com

I believe that AI is only as powerful as the human insight guiding it.

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