AI on an intranet can boost productivity, support career growth, and create a more tailored employee experience. Winners of the 2023 Intranet Design Annual used AI-powered features to provide quick access to information, tools, and services. AI can improve findability and navigation, personalize content, automate content management, and improve search results. OCBC Bank’s AI chatbot, Buddy, can answer questions, locate documents, clarify acronyms, and continually improve its understanding of employees’ language and preferences.
Boosting Employee Productivity and Personalized Experiences with AI on Intranets
In the 2023 Intranet Design Annual, AI-powered features were recognized for their ability to enhance employee efficiency, provide quick access to relevant information, and support career growth. By harnessing the power of AI, companies can address findability and navigation issues commonly associated with intranets, while also personalizing content, automating management processes, and improving search results.
Answering Questions and Locating Documents
One example of AI in action is OCBC Bank’s chatbot, Buddy. This AI-driven chatbot can answer over 2,000 questions, locate specific documents, and search through a database of over 4,000 acronyms to provide clear and concise explanations. Buddy utilizes machine-learning algorithms, including natural language processing (NLP), to continually improve its understanding of employees’ language and preferences.
Learn more about AI-powered intranet features and their practical applications in the workplace: Read full article
Leveraging AI for Improved Customer Support and User Experience (UX)
Remaining competitive in today’s digitally-driven marketplace requires a savvy blend of technology and human-centric design. By incorporating AI into customer support, businesses can streamline interactions, ensuring robust, scalable, and tailored customer experiences. Platforms like AI Lab itinai.com offer AI-driven solutions that enhance response times, elevate customer satisfaction, and minimize the need for support team expansion.
Investing in AI support doesn’t have to be financially burdensome. With various plans available, businesses of all sizes can strategically integrate AI solutions, starting with cost-effective options and scaling as needs evolve, guided by data-driven insights.
To explore AI-supported customer interactions and obtain strategic guidance on integrating AI into your customer support framework, visit itinai.com or reach out to hello@itinai.com. Stay up to date with AI insights on their Telegram channel (t.me/itinainews) or Twitter handle (@itinaicom).
