Enhancing User Agency in Generative Language Models: Algorithmic Recourse for Toxicity Filtering
Generative Language Models (GLMs) are being integrated into various sectors such as customer service and content creation. Moderating potentially harmful content while preserving linguistic diversity and inclusiveness is crucial.
The Challenge
Toxicity scoring systems help filter out offensive language but often struggle with false positives, especially concerning marginalized communities. This restricts access to relevant information and stifles language reclamation efforts.
The Solution
Dynamic thresholding for toxicity scoring in GLMs is introduced to allow users to override toxicity thresholds for specific phrases while protecting them from unnecessary exposure to toxic language. This fosters a sense of agency among users and tailors the GLM’s responses to align more closely with individual and societal norms.
The Results
The dynamic thresholding mechanism demonstrated effectiveness in a pilot study, securing an average System Usability Scale score of 66.8. Participants appreciated the enhanced control and engagement facilitated by the dynamic thresholding, enabling adjustments to content filtering based on individual user preferences.
Conclusion
Exploring dynamic thresholding for toxicity scoring in GLMs offers promising insights into the future of user experience and agency. It represents a significant step towards more inclusive and flexible technology that respects the evolving nature of language and the diverse needs of its users.
AI Solutions for Your Company
If you want to evolve your company with AI, consider how Enhancing User Agency in Generative Language Models: Algorithmic Recourse for Toxicity Filtering can redefine your way of work. Identify automation opportunities, define KPIs, select an AI solution, and implement gradually.
Connect with Us
For AI KPI management advice, connect with us at hello@itinai.com. For continuous insights into leveraging AI, stay tuned on our Telegram channel or Twitter.
Spotlight on a Practical AI Solution
Consider the AI Sales Bot from itinai.com/aisalesbot, designed to automate customer engagement 24/7 and manage interactions across all customer journey stages.
Discover how AI can redefine your sales processes and customer engagement. Explore solutions at itinai.com.
