A disgruntled customer of UK parcel delivery company DPD made their customer service chatbot misbehave until the company had to take it down. Musician Ashley Beauchamp got the chatbot to compose a poem about DPD’s poor service and even swear at him. DPD has disabled the AI and is updating it. Beauchamp is still waiting for his parcel.
UK Parcel Firm Disables AI Bot After It Goes Rogue
A disgruntled customer of UK parcel delivery company DPD managed to get its customer service chatbot to misbehave to the point where the company had to take it down. Musician Ashley Beauchamp was trying to use DPD’s chatbot to track a missing parcel without success. Frustrated by not being able to speak with a human, Beauchamp decided to have some fun with the chatbot.
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